Returns & Exchanges

Returns & Exchanges Policy

We want you to feel confident shopping at Ilha D’Ouro.

​

Returns & Exchanges
If you wish to request a return or exchange, please contact us within 7 days of receiving your order at ilhadouro@ilhadouro.com. We will provide instructions according to the item and the circumstances of your request.

​

Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and include photos of the item and packaging so we can assist you.

​

Return Conditions
Items must be unused, unworn, and returned in their original condition and packaging. Items showing signs of use or damage caused after delivery may not be eligible for return.

​

Refunds
Once an approved return is received and reviewed, the applicable refund will be processed to the original payment method. Processing times may vary depending on the payment provider.

​

Need Help?
For any questions regarding returns, exchanges, or refunds, contact us at ilhadouro@ilhadouro.com.